Kangaroo Health accepts refunds or exchanges in accordance with the Australian Consumer Law.
This enables you to return a product that is:
Please note to be eligible for a refund the following requirements may apply:
If you do receive an item with an issue in line with the Australian Consumer Law guidelines above, you can return the item(s) back to us within 14 days of receipt and we will refund your money or exchange your product.
Damaged or Incorrect Items
At Kangaroo Health we do our best to ensure our products are delivered to you in perfect condition. Unfortunately, once the parcel leaves our warehouse it goes through many hands and products may shift causing unintentional damage. If you do receive a product that has been incorrectly delivered or damaged in transit, please contact us straight away (email@example.com) for further guidance. Please do not discard the damaged/incorrect item(s) and please do retain the original box and packaging as inspection is often required by the transporters.
Exchanges (if applicable)
We only replace items if they meet with the above Australian Consumer Law guidelines for exchanges (ie. are incorrect, defective or damaged). If you need to exchange a product for the same item, send us an email at firstname.lastname@example.org and send your item to the address provided.
Once the returned item is received and inspected at our warehouse we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please begin by double checking your bank account. Next, contact your credit card company, it may take some time before your refund is officially posted.
Finally, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please note that there are certain situations where items are non-returnable or may only be eligible for a partial refund such as:
In the case of returning an item please ensure the following process is followed;
For International Returns, please also read our Terms of Service (Section 19).
All goods returned to Kangaroo Health will be inspected upon their return, in the case of a faulty product a replacement product will be sent at the expense of Kangaroo health or a refund will be issued.
In the case of a non-faulty product returned to Kangaroo Health, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.